Karl

An innovative application named Karl is designed for enhancing machine and equipment interaction, serving as a pivotal tool for technical knowledge dissemination and support. It simplifies complex processes and facilitates seamless communication between technicians, machine operators, and remote experts.

Harnessing the power of augmented reality, Karl guides users through structured, step-by-step workflows, perfect for routine tasks on the shop floor or as a self-service solution in customer support. This eliminates the immediate need to contact a remote specialist while offering consolidated instructions and integrated documentation.

In case of unexpected equipment issues, the platform provides a visual remote support system, allowing collaboration with remote team members. Technicians can engage in real-time, remaining physically distant but virtually connected, to resolve problems through augmented reality interactions.

Robust features, such as Full-HD multi-user video calls enriched with augmented reality annotations, ensure clear and interactive communication. The comprehensive documentation tools are invaluable, capturing crucial details of support cases, including checklists and multimedia records. Overcoming language barriers becomes effortless with the built-in chat translators.

Visual navigation aids help in tackling on-site challenges, and the guest user feature promotes inclusivity by permitting participants to join calls instantly with no need for prior installation.

Flexible management options allow for precise control of user access and licenses, catering to individual and group needs. The app includes an Asset Relationship Management system for detailed oversight of machinery, assignment of roles, and augmentation of technical information.

Finally, digital workflows can be crafted and delivered with ease, gathering feedback to refine processes. With API-based integrations and extending functionality to smart glasses, Karl positions itself as a versatile tool for machinery manufacturers and operators, aiming to boost efficiency, cut down on time and travel expenses, and pave the way for digital service models.